NAME | How to Manage Conflict So It Doesn't Manage You |
COURSE STARTS | Open Enrollment |
COURSE ENDS | 7 weeks to complete from date of registration |
LEVEL OF TRAINING | Aware |
CEU ELIGIBILITY | Not eligible for CEUs |
CONTACT HOURS | 3 |
COURSE DESCRIPTION |
This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process. |