|NAME||Conflict Management: Lessons From the Field|
|COURSE STARTS||Open Enrollment|
|COURSE ENDS||7 weeks to complete from date of registration|
|LEVEL OF TRAINING||Aware|
|CEU ELIGIBILITY||Not eligible for CEUs|
Conflict is a normal part of our everyday life both at home and in the workplace. Mismanaged conflict has both direct and indirect costs as it decreases productivity, increases problems with morale and increases liability. Conflict management is a constructive way of approaching this natural phenomenon so that the result is a positive outcome. In this broadcast a real-life approach to conflict management was provided as specific scenarios, sent in by viewers, were addressed to a panel of Human Resources experts. The panel discussed each submission as a case study. Viewers were also invited to join the discussion during the broadcast by calling to talk with our experts. All emails and calls were handled anonymously so that, together, the panel and the viewers were able to discuss successful conflict management strategies.