|NAME||How to Manage Conflict So It Doesn't Manage You|
|COURSE STARTS||Open Enrollment|
|COURSE ENDS||7 weeks to complete from date of registration|
|LEVEL OF TRAINING||Aware|
|COURSE DESCRIPTION|| |
This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.