NAME Managing Conflict in the Workplace
COURSE STARTS Open Enrollment
COURSE ENDS 7 weeks to complete from date of registration
LEVEL OF TRAINING Knowledgeable
CONTACT HOURS 3
COURSE DESCRIPTION Conflict management skills are used in all aspects of life. From interpersonal to work situations, all of us need these skills in one way or another. Some of the fundamentals of effective conflict management are intuitive, and some stretch our preferred methods of dealing with others. This course discusses dealing with conflict from a variety of different types of individuals and includes practical applications using a healthcare case study to build fundamental skills in managing conflict in a healthcare setting.

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